BE PROFESSIONAL
- Have a “can do” attitude.
Dress in professional attire with your name badge visible
above the waist at all time.
- Speak positively about GMC and your fellow associates.
- Keep patient information confidential.
- Conduct yourself in a manner that supports a positive
working and healing environment.
- Respond promptly and courteously to patient and customer
requests.
- Be an ambassador for the organization.
BE A TEAM PLAYER
- Address internal disagreements in the appropriate place,
time and manner so as not to interfere with patient care.
- Work to resolve conflicts and problems promptly.
- Offer assistance to team members when needed.
- Place the good of patients, GHS and team members over
personal interests.
BE KNOWLEDGABLE AND COMPETENT
- Follow all hospital policies, procedures and protocols.
- Seek out opportunities to improve the patient, customer and
associate experience.
BE SAFETY FOCUSED
- Report and address unsafe situations or practices.
- Demonstrate and guide others in safety focus with all our work,
especially hand washing.
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BE RESPONSIVE
- Escort patients or customers to their intended destination.
- Use the Service Recovery Policy when needed.
- Offer assistance to patients, customers and fellow associates.
- Anticipate patient and customer needs and proactively address them.
- Keep your commitments and deliver on requests as promised.
BE RESPECTFUL
- Uphold the dignity and self-esteem of patients, families and team members.
- Respect the individuality of every patient, customer and team member.
COMMUNICATE
- Follow the 10 & 5 Rule (when walking past someone , at 10 feet you make eye contact and acknowledge them; at 5 feet you respond verbally: “Hello, Good morning / afternoon” for example)
- Use correct telephone etiquette.
- Listen attentively and make appropriate eye contact.
- Communicate in terms that the patient or customer understands.
- Thank patients and customers for choosing Gwinnett Medical Center.
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